You need to call your telephone provider if you want to alter any of the wiring or move the main socket. Hello sophieboulter1. 2 hours ago. Switching from Virgin? If you're switching from Virgin. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. This means that the broadband router can be installed at either location and both will need ADSL filters. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Solved: Hi - I need the Broadband wall socket and telephone socket moved. All you need to do is contact Virgin Media and explain what the issue is. Choose your package. The supplied Virgin "router" contains a cable modem, and a wireless router in one box, the cable modem is specific to the virgin service and cant just be bought in a shop. 0 Kudos. on 03-01-2022 18:08. All the cabling is the property of Virgin Media and must not be touched. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No knowing the layout of you home doing this might be less obvious than the thick VM cable. No confirmation received so just rang now and there is no record of the appointment. 2 to your Hitron Find your isolator cable Attach the base to your Hitron. To double check, as we know the red cable is working, try putting that into the other sockets to see if the lights come on. A network adapter – you’ll need this for every computer you want to connect. You should call 150 from a Virgin landline or mobile, or 0345. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Answer. Plug into the Hub. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 01/09/14 - 13:14 #2. I can't navigate the IVR to get through to a person to actually talk about what I want. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Tudor. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I'm due to have Virgin Media installed next weekend with both TV & broadband services. on 08-01-2023 20:46. This will go from the street cabinet to a "master socket" and from there on in the cabling will be whatever is in the house, this shouldn't be a problem as if the new tenants want to. Ultrafast Broadband. To move your number, you will need: The name of your old home phone provider; The Universal Account Number (UAN) from the previous provider - see the table below for help on this. 2. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. 132Mb average speed. Praying the white is the virgin one. What needs to be done is for the new Virgin Media CV21 connection. Browse Virgin Media Virgin. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. We're here to help. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Account - Cable. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Don't touch it. You could get up to £200 paid off. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Options. The two sockets on the wall on the RHS are telephone sockets. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Make sure to take our kit with you when you move. Very Insightful Person. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. • Take the red-banded end of the isolator cable and push it. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). See where this Helpful Answer was posted. #1. Or if the other end of the white cable is in a more useful. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. 2. We appreciate you reaching out to us for this query. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . A BT master socket. A Virgin Media wall socket is simply a point of entry into your home. Everything you need is posted to you. All our services will be set up so, once you’re in your. You may still need to pay an activation fee, but some deals will offer activation for free. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hi Swifty-one, welcome back to the community. Just push to fit. This means that the broadband router can be installed at either location and both will need ADSL filters. The wall socket is - 5109379 A second telephone is plugged into a wall socket downstairs with the Virgin number. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. If Virgin Media has the best deal for you chances are it'll be exactly the same situation for the next tenant as well, so once you move out they'll just end. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). Turn on and start the Box. @adelphiaUK wrote:. - 5109379My Virgin Media App. 2. Make sure the Hub is switched on at the back. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. Effectively, all this means is Virgin does not have to install and maintain a separate copper pair to your property for voice calls. Tool for removing cable box. we had some building works done tail end of last year and it got damaged/semi-severed, so I waited until everything was cleared up. Feb 22, 2022. 01-02-2023 10:59 - edited 01-02-2023 11:00. Virgin Media Help - Get help, tips an. We can certainly get a move of the equipment / wiring done. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. QuickStart, set up and connections. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. See where this Helpful Answer was posted. Remember, have your Virgin Media network name and WiFi password ready. . If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. That is the way I want it to stay. But this is provided you already have an undamaged Virgin Media socket. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. on 15-04-2023 16:54. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. The OUT terminal from the Technetix isolator has a terminator cap on it. 9ft Cat7 High Speed 10Gbps RJ45 Cat 7 Networking Ethernet Cable with STP. Your number will transfer to the Virgin socket. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. Installing and configuring your kitRe: Moving broadband socket. Good afternoon everyone. If you are using a PC/Laptop then you can just click on the little at the top right-hand side of the page to access your inbox. Re: Move Virgin wall socket - Virgin Media Community - 5409168. 4. I've gone for Veetop Flat Ethernet Cables 1. Pay £75-£99 for Virgin Media to do it. Chatter and natter. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Back a step. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. Do you need a Virgin Media Socket for WIFI? Your TV must have HDMI inputs in order to use the Virgin Media TV service, and for the internet. g. i. Aug 16, 2014. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) You would need: 1x 2-Way F Splitter : Aerial Splitters : Maplin Electronics. -a power cable for the hub's adapter. I understand there will be a £25 charge. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). I only need them moved by less than a 30 cm. Vonage 2nd line. Networking and WiFi. Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. You would need to work out the exact details with the VM tech doing the work as a lot will depend on your existing hub/phone socket locations and where your existing cable runs are. Step 2: Order your TalkTalk Broadband service. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Buy move who red label end of the white cable into the wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. As the Hub starts up, it'll need to connect to the Virgin. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Use this splitter inside to split the connection instead of the one you bought. My Virgin Media App. . Using two boxes simultaneously would require an addition to your subscription, though. cable from wall. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. Encantador Posts: 678 Forumite. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). If speeds aren’t as good as they could be, try your Pod in different places. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. There's a couple of different issues you have mentioned here so I will deal with them each individually. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. . Another option might include. on 19-04-2022 19:46. I have gone to VM several times but keep getting told I would need to move my. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. When you see the ‘starting up’ screen, you can pull the tab out of the remote. But I have no Virgin Media Wall socket in my house. |. It’s important you talk to your provider about how the service will work for you. I'm very sorry for any issues you've had in speaking with the team. 1. However, I do not have any of the specified wall sockets available. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Background I moved in around 3 weeks ago. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. You arnt getting any Internet to the switch. You could get up to £200 paid off. Plug the power supply into a mains socket. You may still need to pay an activation fee, but some deals will offer activation for free. Hey thanks for reaching out to us and a warm welcome to the Virgin Media forums. If you need a new wall socket, the engineer will install this for you during the appointment. The steps that the Virgin. Step 3: Plug in your Virgin Media Hub on the go-live date. Chris. socket. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. 0 once you have your QuickStart box. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. Options. All you need is a set of Powerline adaptors. Would. Your connection box is usually put in the living room on the wall. We would like to show you a description here but the site won’t allow us. No, any cables within the house can be touched as much as the householder wants to touch them. Very poor advice. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Thank you for your help. Next, connect the power cable. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Turn on suggestions. The main socket fed by this. . Ensure it has clicked into place. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic),. Does your wall socket look different? Your wall socket may have adenine mate attached into it. At first, I was concerned that this was a scam but there are enough posts on the help forum to convince me otherwise. Superfast Broadband. Various cable mediums are used in modern systems to transmit data. You can also check for a loose cable as not all properties have a socket. We need to remove the box inside aswell to decorate. Thought I’d save myself some money and switch to Virgin. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. on 12-01-2023 11:15. Hi there I moved house with my family and we wanted to move to Virgin Media. ) The hub will be in here too. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Posts: 166. The cable could be hidden within, or behind, furniture. . We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. Manufacture sure. properly. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. I was told when purchasing the broadband package that fibre was available here and already in. You can probably replace them with the screws for a normal mains socket or similar. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 2. The Openreach sockets do not work for Virgin Media. Then push the connector VM have provided over the screw thread. I’ve got. I also have this other dual cable going to the Smart Hub. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. There should be a wall mounted box somewhere inside that has an F socket on it. Your connection box is usually put in the living room on the wall. With a pack of TA717 TP plugs, to a SG105S 5-port switch on the business end going into a Series X, Smart tv and tv box I’m maxing out at around 190mbs p/s download on the Series X. No internet, unfortunately. Connect a pair into pins A & B. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. Surrey. Stream from Virgin Media. I was told when purchasing the broadband package that fi. Installing and configuring your kitSolved: Previously, I had BT connection so I need a wall socket. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. 1. A single cable modem can also be added to the same wiring backbone in your house. I will assist you on getting this done for you. Also there will be an external, often brown, omnibox. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Jun 1, 2007 #16. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Re: Move socket. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. Connect the Hub’s power cable with the blue tab. Country. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). 1) The home phone switchover to 21CV service. . Step by step guide to self installing your Virgin Media broadband Hub 4. Broadband. I don't work for Virgin Media. Your number will transfer to the Virgin socket. It appears the Openreach cable was cut, the blue and orange are reconnected but green and brown are connected to blue/white and blue of the Virgin Media cable. I have been searching for a simple answer to the question, "can you use true VoIP phones on the Virgin Media VoIP (CV21) service?"I have 2 £100+ phones which I purchased about 2 years ago when I. Hope this helps, I'm sure another poster will answer your question better. The wall box may be branded with the logos of an old cable TV company (not VM). I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. We appreciate you reaching out to us on here. . I'm a Very Insightful Person, I'm here to share knowledge. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. However, I do not have any of the specified wall sockets available. Moving a Virgin Superhub. You’ll then be able to use your same old phone to make. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. Dave. Firmly push the end of the cables into the sockets. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. Installing Virgin Media banda for the primary set . ) Some advice- New customer signing up before moving into new home. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I'm just waiting on VM to contact me on here now to arrange it. The one thats on the bottom is the one you need for Virgin. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. We. If you don't have the cabling then call the pre-installs team on 0800 052 1734. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. You need something called a barrel to connect the two. VM will usually only supply a Quickstart to a property that had VM previously. Hi. 5Gbps speed LAN (Ethernet) port. Here you’ll find all the help you need for Virgin Media related problems and issues. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. My options are . An engineer came out yesterday and we eventually found it randomly part the way down the stairs. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. I am happy to help with this. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. The SSL coax is standardised RG6 7mm cable size to fit any F-female connector. New Euro outlet. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. You should be able to do it on a call to CS. There is an old openreach socket with a coax cable underneath, but in no way connected. Virgin Media Extension Cable. #VirginMedia #VirginMediaQuickStart #V. 1 Attach the base 1. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. Checked every. For Virgin, my WF100 runs from the Virgin termination box at ground level on the outside of the house, up to the eves above the first floor, about 30ft around the loft rafters and then 10ft down to the F-socket in our bedroom/office, plus another couple of feet from that socket to the cable modem - all done with screw-on connectors - and we are. Plug the cables into the Hub. The RJ11 sockets will be redundant. Please help. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. Solved: Could someone please contact to arrange to move my socket. However, I do not have any of the specified wall sockets available. Connect the black-banded end of the isolator cable to the socket of your Hitron. This includes: The Stream box. easy install. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. All the sockets are put in for you if they do not exist already e. on 20-02-2023 11:46. Booking an engineer is easy with Virgin Media. Phone. 1. Fibre Broadband. VM has a rolling programme of work to move all customers over by 2025. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. No doubt I'll be corrected if wrong, but I think it's about a fiver extra for "multi-room". When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. You need a small spanner to remove this. It might though take from a couple of days to a week to then get the tech visit. Screwless Faceplate. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. If you have one of their recent "superhub" models, it has four ethernet sockets on the back. u just run a long cable from the box inside to whatever room u want. I then unplugged the Pod and plugged it back in again and then it worked. If they do come on, then again its a white cable/plug in issue. Unfortunately Forum Staff are unable to process new deals. can test they’re secure by checking they don’t move when pulled gently. " The hub is upstairs as previously said. Around 50 per cent of UK homes are passed by Virgin’s cable network and the online service will tell you what services are available at your new address. I don't quite understand this, as according to Ofcom, it can be done via the "cease and re-provide. And, of course, you can only use boxes supplied by VM. Options. I still have 6 months fixed contract with VM. In your Stream kit you’ll find everything you need to get the Stream box up and running. It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. When you’re booking your move, let us know if you want to choose a new package for your new home. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I actually want to move it where I think the previous Virgin socket originally was - there's a plastic plate/cover on the wall, and this lines up with where the Virgin cable comes in from the exterior. But this is provided you already have an undamaged Virgin Media socket. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. My dad bought the 1gbps package and arranged the delivery for - 5273209. Pay £75-£99 for Virgin Media to do it. When you place your order, we'll let you know. I receive my broadband from VirginMedia currently, the white Virgin box is positioned in my daughters bedroom at the front of the house. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2.